The past six months have been difficult for franchises up and down the country, but those in the best position all have one thing in common – excellent customer service.With 56 per cent of people around the world having stopped doing business with a company because of a poor customer service experience, it’s more important than ever to ensure your franchise is on top form. In the world of gardening franchises, franchisees rely heavily on repeat business and referrals – two things you can only ac...
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