Construction Franchises

When a property suffers a major loss, the impact rarely stops at the damage itself. It quickly extends into cash flow, disrupts operations and places immediate pressure on decisions that carry long-term consequences.In those moments, the distinction is not simply between having a process and following it. It lies in understanding the mechanics of a building insurance claim and, more importantly, the commercial realities behind them.At Concept Claim Solutions (Leatherhead and West Surrey), Pierre...

A homeowner submitted a claim under their home insurance policy after cracks developed internally and externally at the point where a conservatory adjoined the main house.Despite accepting that subsidence had occurred, the insurer declined the claim. It asserted that the conservatory foundations were defective because they were not sufficiently deep for the prevailing ground conditions and adjacent planting. On this basis, the insurer relied on a policy exclusion for faulty design or workmanship...

1. Context and ChallengeFollowing a severe and widely reported flash-flooding event, elderly and vulnerable homeowners experienced extensive flooding to the ground floor of their property. Fire crews attended the street and pumped water from several homes, including the customers’ property.Despite this clear context, the insurer initially recorded the loss as storm damage rather than flood damage. This early misclassification had significant consequences: inappropriate inspections were arranged,...

A proud moment unfolded on 26th February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims Awards.The Modern Claims Awards is a nationally recognised event celebrating excellence across the UK insurance and claims sector. Bringing together insurers, brokers, loss assessors, loss adjusters, and service providers, the awards shine a spotlight on those shaping the future of the sector and making a lasting impac...

Concept Claim Solution is celebrating two of its franchise support team being named finalists in the upcoming Women in Insurance Awards. Michelle Mellor (Claim Manager) for the 'Claims Professional of the Year' award, while Rebecca Dean (Head of Franchise) is being recognised in the award category 'Unsung Hero Award—Service Provider'.The insurance industry has long been male-dominated, but the tide is turning as more women make significant strides and leave an indelible mark. Rebecca and M...

Concept Claim Solutions is taking the insurance claims industry by storm this summer, recently winning two awards: "Best Insurance Claims Management Service Provider 2024 – UK" and the "Client Service Excellence Award 2024."These awards are in recognition of how the company has perfected its approach to building insurance claims and project management, streamlining the complex process by delivering one joined-up solution to its customers for getting their property back to its’ pre-loss condition...