B2B Franchises

ActionCOACH UK has swept three top honours at ActionCOACH’s 2026 global conference in Goa, India, extending the network’s remarkable run to 18 consecutive years of taking home a top global award.The win lands alongside another milestone closer to home: independent research firm WorkBuzz has confirmed ActionCOACH UK’s 14th consecutive year of 5-star franchisee satisfaction - one of only two franchise brands to achieve this recognition every year since the survey began in 2013. Another year, anot...

Paul Cheetham, franchisee for Bolton and Wigan, has been named a finalist in the Customer Focus Award at the prestigious 2026 BFA HSBC UK British Franchise Awards. The award celebrates franchisees who consistently go above and beyond for their customers, delivering exceptional service and creating a lasting positive impact. Paul's selection as one of only three finalists nationally is a testament to his unwavering commitment to putting customers first.Since joining Concept Claim Solutions in Aug...

The ActionCOACH community raised more than £100,000 for charity following the latest Kent Rhodes Challenge, which saw participants take on the spectacular landscapes of the Peak District over the first weekend in June.Held in memory of much-loved and respected ActionCOACH franchise partner Kent Rhodes, who passed away following a courageous battle with cancer in 2018, the annual event, now in its eighth year, brought together franchise partners, clients, team members, family and friends from acr...

On the 23rd of May 2026, the Concept Claim Solutions team and franchise partners laced up their walking boots and took on the challenge of walking around Derwent Water in the Lake District to raise funds for Cancer Research UK.With temperatures reaching around 25°C, the route proved to be as demanding as it was rewarding. Surrounded by dramatic fells, crystal-clear water and breathtaking views around every corner, there were moments when the scenery quite literally stopped people in their tracks...

When a property suffers a major loss, the impact rarely stops at the damage itself. It quickly extends into cash flow, disrupts operations and places immediate pressure on decisions that carry long-term consequences.In those moments, the distinction is not simply between having a process and following it. It lies in understanding the mechanics of a building insurance claim and, more importantly, the commercial realities behind them.At Concept Claim Solutions (Leatherhead and West Surrey), Pierre...

A homeowner submitted a claim under their home insurance policy after cracks developed internally and externally at the point where a conservatory adjoined the main house.Despite accepting that subsidence had occurred, the insurer declined the claim. It asserted that the conservatory foundations were defective because they were not sufficiently deep for the prevailing ground conditions and adjacent planting. On this basis, the insurer relied on a policy exclusion for faulty design or workmanship...