Concept Building Solutions

Concept Building Solutions are seeking a variety of motivated individuals from any background to start their own project management business using a proven franchise business model.

Minimum Investment


Funding Support


Total Investment


No. Of Franchisees


Year Established


Break Even In

6 - 9 months

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Welcome to the Concept Building Solutions franchise opportunity

Your excellent opportunity to run a professional, time flexible and lucrative professional services business from home, from one of the most recognised and trusted brands in the industry.

Become part of the UK’s longest established claim solutions franchise network assisting property owners in their time of need.

All of our highly professional franchise partners are authorised by the Financial Conduct Authority to assist in the managing of building policy holders’ claims from start to finish.

Those who have invested in a Concept Claim Solutions franchise in good times, in recession times and during the Covid pandemic, have benefited from how resilient our proven business opportunity is because our performance has not been affected by any of these factors. Property damage occurs no matter what, regardless of the effects of events like recession or pandemic.

Property damage insurance claims in the UK amount to over £3 billion each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Concept Claim Solutions are part of the Insurance Solutions Group, who are proven specialists in franchise development and servicing the insurance sector.

ISG is a UK wide, specialist group of companies with over 35 years of experience operating in the insurance sector with a successful portfolio of multiple franchise brands.

Why Do Our Clients Need Concept Claim Solutions?

Concept Claim Solutions are the only franchise of our type continually rated in the annual Elite Franchise Top 100 and have been continually recognised within the industry for dedicated service to policy holders.

Home insurance recorded complaints

The number of complaints reported to the FCA from UK insurance companies relating to buildings insurance in recent years this has been in excess of 200,000+ and the numbers are not reducing.

Financial Ombudsman complaints about home insurance up 42% year on year 

The number of complaints received by the Financial Ombudsman not settled to the satisfaction of the policy holder in relation to buildings insurance policies, soared 42% in 2018/2019.

More than a third (35%) of these complaints were upheld in favour of the customer.

Insurers pay out £17m per day for property insurance claims

In 2018, insurers paid out £9m for household claims and £8m for commercial claims.

The acceptance rate for home insurance claims is 82.8%

Some insurers have claims acceptance rates of approximately 99%, many obviously therefore have a rate far below and consumers do not review this data when choosing an insurer.

The lowest average insurance claim pay-out by some insurance companies is £1,250, for others it is £11,250.

With 1 in 5 claims being rejected and often the initial offer from an insurer not covering the full potential costs to the policyholder, it is important that a policyholder has professional representation when making a claim on their building insurance.

Our complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

The insurance companies promise of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are often not the reality when a claim is made.

A Day in the Life of a Concept Claim Solutions Franchisees 

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

The result for your client is a reduction in stress and loss of time often suffered when dealing with a claim themselves and the assurance of reaching an appropriate settlement, due to your appointment as their professional representative dealing directly with the insurance company on their behalf.

Regardless of whether the policyholder is a vulnerable client in need of assistance or just busy with life and short on time to manage their own claim, the professionally managed service, at no cost, you will deliver provides a valuable result.

Once agreed, repair works are fully project managed, including organising approved contractors and ensuring all stages of the repairs remain on track.

Earning Potential with Concept Building Solutions

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into 6 figures.

Initial Induction Training

The ten-day induction training is split between a 5-day classroom-based training course, delivered by an accredited professional with hands-on, franchise operational experience, and a 5- day field-based mentoring period where the new franchisee can start to practise the newly acquired skills in a controlled environment before completing a full assessment to confirm satisfactory completion.

Ongoing, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management. As a professional advisor representing the interest of policyholders, the continued achievement of recognised, industry qualifications will ensure the highest levels of service are delivered.

Support in the Field

Being part of the ISG, allows you a level of support unsurpassed in our sector. The group of companies directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing you to operate with the confidence of 100% support and backing. This is essential in enabling professionals from non-insurance and property repair backgrounds to be highly successful from day one.

A nationwide network of contractors is engaged across the group to ensure that when you require them, they can be appointed and manged fully.

You will benefit from being able to follow a proven business development strategy that will ensure your business builds quickly.

Head Office Sales & Marketing 

Concept Claim Solutions have, over two decades, continually refined and evolved the methods used for the acquisition of claim management opportunities. These include all aspects from the use of the latest digital marketing techniques, the establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking.

The Franchise Package

Probably the most comprehensive franchise package available to franchise partners, covering not just the expected elements, but many other items including accounting and company formation.

The Next Steps

Interested in Starting a Concept Claim Solutions Franchise?

If you want to know more please fill in the form at the bottom of this page!

In 2023, Concept Claim Solutions, the longest-standing claims management franchise in the UK, had a phenomenal year. They proudly received the highly coveted 5-Star Franchisee Satisfaction Award and were honoured to be selected as finalists in not one, but two categories of the prestigious Quality Franchise Association Virtual Awards - 'Franchisor of the Year' and 'Best Adaptation to Change'. Furthermore, they achieved 37th position in the Elite Top 100 Franchise Awards.In November 2023, the sup...

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The BFA HSBC Annual British Franchise Awards is a highly anticipated event that recognises the exceptional achievements of franchisors and franchisees across the United Kingdom. This year, we were thrilled to celebrate the success of Gary Dimond, the franchise partner of Concept Claim Solutions in Belfast, who was a finalist in the highly competitive "Franchisee Trailblazer" category.Along with his wife Helen and the Concept Claim Solutions team, we came together to celebrate Gary's achievements...

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We are thrilled to celebrate Colin's ten-year milestone as a Concept franchise partner. His dedication to customer service and passion for helping people have made him an inspiration to many. In this interview, we will delve into Colin's story and learn about why being a Concept franchise partner has been such a personally fulfilling career for him.Rebecca: Can you tell me about your work history before joining Concept?Colin: Of course. I began my career as an apprentice diamond setter in Hatton...

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My name is Pasha, and I am a franchise partner for Concept Claim Solutions (South West Wales). I joined the company in March 2021, and I have to say it's the best decision I ever made. It has given me the time to spend with my children while they are young and the financial freedom to achieve the lifestyle I desire.One of the things I love about being a part of the Concept Claim Solutions team is that you feel part of a team that is all aiming to achieve the same goals. You always have someone f...

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