Before joining Caremark, Dev spent nineteen years working for a McDonald’s franchise. As an area manager, he oversaw 11 branches and led a team of more than 500 employees. Jyoti worked as a security officer at Heathrow Airport. She had always wanted to move into a customer service role because that was the part of her work she enjoyed most. They shared the same moral values and a strong interest in serving their community. After the COVID-19 lockdown, they began to look seriously at how they...
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