Indoor Property

A homeowner submitted a claim under their home insurance policy after cracks developed internally and externally at the point where a conservatory adjoined the main house.Despite accepting that subsidence had occurred, the insurer declined the claim. It asserted that the conservatory foundations were defective because they were not sufficiently deep for the prevailing ground conditions and adjacent planting. On this basis, the insurer relied on a policy exclusion for faulty design or workmanship...

1. Context and ChallengeFollowing a severe and widely reported flash-flooding event, elderly and vulnerable homeowners experienced extensive flooding to the ground floor of their property. Fire crews attended the street and pumped water from several homes, including the customers’ property.Despite this clear context, the insurer initially recorded the loss as storm damage rather than flood damage. This early misclassification had significant consequences: inappropriate inspections were arranged,...

A proud moment unfolded on 26th February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims Awards.The Modern Claims Awards is a nationally recognised event celebrating excellence across the UK insurance and claims sector. Bringing together insurers, brokers, loss assessors, loss adjusters, and service providers, the awards shine a spotlight on those shaping the future of the sector and making a lasting impac...

Extra Help is delighted to share that Sarah Sanders, Director of Operations and owner of Extra Help South Hams, Torbay, West Devon and Bude, has just been named a finalist in the 2026 Encouraging Women into Franchising (EWiF) Awards. Her nomination for Woman Franchisee Employee of the Year recognises the comprehensive hands-on support and training she provides across our network.Why this mattersThis nomination isn’t just an accolade – it’s solid proof of Extra Help’s commitment to investing in p...

fit20 Kingston upon Thames has officially opened, marking the third studio for West London operator Attila Leb and a significant milestone for the growing UK network. Having launched his first studio in fit20 Chiswick in 2019, followed by a second in fit20 Uxbridge, Attila has steadily built a multi-site operation grounded in consistency, member results and long-term thinking. His latest opening in Kingston upon Thames reflects both the strength of the fit20 model and the increasing demand f...

fit20 will be exhibiting at The International Franchise Show 2026, taking place on 17–18 April at ExCeL London. Visitors will be able to meet the team at Stand 612 and learn more about the fit20 franchise opportunity. fit20 is a globally established fitness franchise operating in 15 countries, built around a strength training concept that delivers real results in just 20 minutes a week. Strength training is now widely recognised as one of the most effective ways to support longevity, health a...